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Magento Commerce

Customer Care: 0208 732 8342

Shipping Refund & Returns Policy

Deliveries within the UK mainland are free for orders over £75.00. otherwise there is a  flat rate applied as per Royal Mail Charges.

Goods ordered in error, surplus to requirements or unsuitable may be returned to us within 7 days of receipt on condition that they have not been used or fitted and they are undamaged in the original packaging. 

Delivery costs are only refunded  if the return is as a result of our error (e.g. a faulty product, or incorrect shipment). If we agree to provide you with a refund we will instruct our bank to credit your account within 3 days of receipt of the returned product.

Goods ordered in error, surplus to requirements or unsuitable will be subject to a 25% handling charge. You may cancel your order at any time prior to the order being dispatched. If you have notified us of a problem with ordered goods, we will either replace or repair any goods that are damaged or defective upon delivery; or refund you the amount paid for the goods in question.

We will not be liable for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to goods. We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. As a consumer this does not affect your statutory rights.

DELIVERY AND CARRIAGE CHARGES

Our standard delivery service for U.K. orders is Next Day. Next day delivery is only possible where items are in stock and orders are placed before 3pm. If any item is temporarily out of stock we will contact you and advise you of the delay.
Delivery in U.K. mainland is free of charge for order values over £75.00 excluding VAT.
All other orders will be delivered at Royal Mail rates excluding overseas deliveries which will be charged at cost and will be advised prior to taking payment.